After receiving approval from our Board of Trustees on December 4, 2023 and the City of San Antonio City Council on December 7, 2023, rates increased by 4.25% and went into effect on February 1, 2024.

This amounts to about a $4.45 increase on an average residential customer’s monthly electric and gas bill. For small commercial customers, it amounts to about $17.80 per month increase on average for their electric bill and $24.40 combined for electric and gas small commercial customers. Customers enrolled in our Affordability Discount Program (ADP) will see slightly lower bill impacts than standard rate customers.  

CPS Energy is committed to serving our customers with reliable, competitively-priced and sustainable energy services in an equitable way through smart investments. The rate increase is part of our ongoing efforts to invest in the resiliency of our infrastructure, improving technology and security for our customers and to hire and retain the best team members to serve our growing customer base. Investments in infrastructure resiliency, growth, technology, security and people are central to delivering on Vision 2027 and our customers’ energy needs.

Even with the rate increase, our combined residential energy bills are and will remain among the lowest when compared across the state of Texas and to the nation's largest cities. 

We do anticipate that we will have rate increases on a more regular basis moving forward. Without more frequent, incremental rate increases, our ability to remain financially healthy and address infrastructure resiliency, growth, technology, security and hire and retain employees will be at risk. 

The rate increase will enable us to build upon the investments we started in 2021 and will serve important purposes: 

• Infrastructure Resiliency - We continue to make investments in infrastructure, including the planning for our Board-approved generation plan. Inflation is increasing the cost of infrastructure maintenance, materials and investments in things like transmission lines, service centers, facilities and tree trimming.
• Technology & Security - The operating system that runs most of our core business operations is 20 years old and must be fully replaced. This Enterprise Resource Planning (ERP) system manages all areas of our business including employee and customer data and business operations, and just like a laptop or phone operating system, is no longer able to be updated due to its age. Similarly, we need to invest in security systems for onsite safety and cybersecurity to protect our customers and community.
• Growth - With the growth we are experiencing, as well as future growth projected for our community, additional investment is needed to strengthen existing infrastructure. As of 2023, we know we will need 145 MW of additional generating capacity each year to support customer growth and electric vehicle adoption. That number is likely to grow with time because the population of San Antonio and its surrounding counties is expected to increase by 30% by 2030.
• People - We are preparing for 30% of our team members to retire over the next 5 years, and we need the best and brightest to help us navigate the future challenges facing the energy industry.

No, not completely. Growth created by extending service to new areas or adding new lines or pipe for new customers is covered by builders, developers and customer bills. Growth of our entire system like creating additional power generation to meet demand is covered by all customers through rate increases. Cost increases from inflation and replacing aging infrastructure are not covered by gaining new customers. 

CPS Energy has continued to make strides in improving our operational efficiency and financial stability. Over the last decade, we have saved over $905 million through cost-saving initiatives. These savings contribute to our ability to fund essential projects and services without overburdening our customers.

Since the February 2022 rate increase, CPS Energy has:

• Developed a Power Generation Resource Plan with community input.
• Connected customers with over $20M in American Rescue Plan Act (ARPA) funds and another $39M in other assistance.
• Enhanced our power plants to be more resilient to extreme weather.
• Since our 2022 rate increase, we have trimmed about 1300 miles of trees, which helps mitigate power outages.
• CPS Energy has replaced 1,833 poles as part of our pole replacement program. That’s a 200-300 pole replacement increase since the last rate increase. The pole replacement program replaces poles that have been identified, through pole inspections, as rotted or damaged. This program helps maintain a reliable and safe electrical system for our community.
• Invested in modernizing our electric grid to improve reliability and resiliency.
• Added 60,000 additional CPS Energy customers, accommodating our city’s growth.
• Enrolled about 14,000 new customers into the Affordability Discount Program (ADP).
• Increased energy capacity by 23%, which is enough to power ~260K additional homes

CPS Energy recognizes that some customers may be concerned about the impact of the rate increase on their energy bills. To help customers minimize this impact, we offer a variety of resources and support. Our Customer Service team is available at 210-353-2222 to assist customers with rebates, energy efficiency programs, energy bill management and setting up payment plans.

Additionally, our customer service team provides information on our customer programs, including the Affordability Discount Program, which can help eligible customers reduce their energy costs. Our goal is to empower customers to effectively manage their energy expenses and ensure that energy remains competitively-priced for all members of our community. 

We have worked very hard to decrease the total amount of past due accounts from a high of $208M to the present level of about $170M. The pandemic drove an increase to past due accounts over a couple of years, and we expect it will take several years to fully return to normal levels. As our reduction efforts continue to be effective, no, this was not a driver of the rate request. 

We have conducted a thorough analysis to ensure that even with this rate increase, our rates remain competitive within the region. We aim to strike a balance between providing reliable service and competitive pricing for our customers, ensuring that our community receives the best value and service.

Even with the rate request, our combined residential energy bills are and will remain among the lowest when compared across the state of Texas and to the nation's largest cities.

Yes, we had strong wholesale market sales performance the summer of 2023, and we are using that money for additional customer and system benefits.  We will make increased investments in our system for power plant and grid reliability and resiliency, as well as vegetation management, to protect customers during potential harsh.  We will also use a portion of this money to provide additional customer assistance through REAP and additional winter bill protection.

Despite the one-time conditions that created the favorability in summer 2023, we are entering a period of high investment over the coming years, and we still expect to seek rate increases in the coming years as part of our financial strategy. One-time revenue like we experienced in summer 2023 can vary significantly year-over-year. For example, the last three years prior to 2023 we came in below our forecasted revenue amount which created financial strain. The unpredictable nature of wholesale revenue prevents us from relying on it for the required, long-term structural investments needed for our community.

There will be no changes to employees' pension benefits or raises as a result of this rate increase.

CPS Energy continuously seeks input from our customers and community regarding their bills and other utility initiatives. Some of the avenues that the public can participate in are open houses, surveys, public input opportunities before monthly Board of Trustees meetings and quarterly evening public input sessions.

Another way the public has been involved is through the Rate Advisory Committee (RAC), a 21-member advisory committee created by the CPS Energy Board of Trustees to address rates and increase transparency. The RAC represented a broad and diverse cross-section of customers from the CPS Energy service area. They delivered thorough and well-considered feedback on how redesigning rates could lower the energy burden on lower income residential customers, specifically considering affordability as a combination of rate relief, energy conservation and demand management. Following completion of the RAC’s service, our Board of Trustees created a community input working group to provide direct input on the impending rate increase.

The dates the Community Input Working Group met were October 12, October 19 and November 1 the fall of 2023. Those meetings were livestreamed and posted on our website, with public input opportunities following each meeting.

More information on the Community Input Working Group:

• Overview
• Agendas & Presentations
• Watch all the Meetings

CPS Energy values your feedback and encourages you to share your thoughts and concerns about the rate increase. Engaging with our community is vital to us, and we host public forums, open houses and community events to foster open dialogue and a sense of shared responsibility. A list of upcoming events can be found at cpsenergy.com/events.

Please also visit our new stakeholder and community engagement website at cpsenergypublicinput.com.